Legal Information

HELPLINE 0844 332 0308

LEGAL DISCLAIMER - HELPLINE 0844 332 0308

The information provided on this website is not in any way intended to be legal advice. You should not make any decisions based on the content of this website which may not represent the current state of the law. You should not ignore qualified legal advice nor should you delay seeking legal advice because of anything you have seen or read on this website. The owners of this website disclaim all liability for any losses incurred as a result of action based on the content of this website. There is only one place to obtain accurate legal advice which is from a fully qualified solicitor or fully qualified barrister. No solicitor-client relationship is created as a result of consideration of this website and no such relationship will be formed until an independent solicitor accepts your case in writing following receipt of signed client care documentation.

TIME LIMITS - HELPLINE 0844 332 0308

There are time limits on most legal actions and failure to comply with limitation periods may mean that the opportunity to claim compensation is lost forever. The legislation covering limitation is extremely complex and you should neither delay seeking legal advice nor should you delay taking appropriate action thereafter.

DATA PROTECTION POLICY - HELPLINE 0844 332 0308

We are committed to protecting your privacy and comply fully with the legislation. We will correct or delete any erroneous information held on file at your request. All information is kept securely and is not kept longer than necessary before it is securely destroyed. Confidentiallity is respected at all times.

The Data Protection Act requires that anyone processing personal data must ensure that it is :-

fairly and lawfully processed
processed for limited purposes
adequate, relevant and not excessive
secure, accurate and not kept longer than necessary
processed in accordance with the data subjects rights
not transferred to countries without adequate protection

Complaints Procedure

We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within eight weeks of receiving a complaint we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a response which:
  - explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
  - informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
- The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.